New year, new look!
Meet the new Nametag

ID any customer in 30 seconds.

A text conversation where a customer support rep receives a text from someone claiming to be Madi and saying they got a new phone and got locked out of 2FA, asking for their account access to be reset. The rep responds with a link that, when clicked, verifies the person's identity by scanning their ID to ensure they are who they say they are before resetting access.

Use Nametag’s VIP Support solution to efficiently identify customers and stop impersonation fraud.

See it in action

Treat every customer like a VIP.

Faster resolutions for tickets like these:

How it works

1

Customers tap to share their ID in a privacy-preserving way.

Your customers have never had such a seamless experience when reaching out to support. They can tap an email or SMS link, or scan a QR code to verify their identity. Protecting privacy and obtaining consent are core to the experience at every step.

2

Agents receive confirmation securely and efficiently.

Customer support teams finally have a tool that works. Provide faster resolutions and increased satisfaction, because when your teams receive verified identity details they can focus on helping, instead of interrogating customers for personal information.

Meet Verified Identity Protection

The only ID verification platform that stops digital manipulation.

Detect and prevent:

Deepfakes
Synthetic ID fraud
Account takeovers
Social engineering
Phishing
New account fraud

Wrapped in a lightweight user experience

Smartphones provide advanced cameras and unique security features that exceed those found at large airport or immigration kiosks. While native mobile applications are required to use these features, Nametag is the first to enable this identity verification functionality without needing to visit an App Store.

About App Clips

Why traditional IDV flows don’t work

Every browser-based IDV flow is vulnerable to digital manipulation of documents and selfie photos, which makes it hard to trust when verified identity is required. Basic webcams have limited ability to differentiate the injection of photos or videos from authentic sources.

Branded for your business

A custom experience your users will trust.

Anywhere your customers are.

Global Coverage

10,000+ document types

Omni-channel

Voice, chat, or email interactions

Mobile friendly

iOS + Android compatibility

Your customers deserve VIP Support.

Get started in minutes with a solution that fits your needs:

Option 1

Out-of-the-Box

Use the Nametag Console to instantly send ID requests via text, email, or support chat. Add team members, customize branding and messaging, and view verified results.

Request a demo

Option 2

Integrated

Explore our integrations with platforms like Zendesk to send ID requests and receive results right from your current support tool.

Request a demo

Option 3

Automated

Add routine flows to prompt users to verify their identity as a sign-in method, as step up security before transactions or account changes, or before speaking to an agent.

Request a demo
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